Terms and conditions

This English version is provided for information. In case of any discrepancy, the Romanian version prevails.

These terms apply to all visits and orders on botanic-fs.ro. By placing an order, you confirm that you have read them and agree to them. Orders are governed by the version in force at the time the order is placed.

Who we are

The online shop botanic-fs.ro belongs to the Botanic Floral Studio flower shop. You can write to us at [email protected] or call us on 0735 782 818.

Our role in the sale: we are a trader – the direct seller of the products. We make the bouquets and arrangements ourselves, in the flower shop, and we buy the other products (for example chocolates) and resell them in our own name. We are not a marketplace, intermediary, distributor or agent for other sellers: the sales contract is concluded directly with the company below, which prepares and delivers the order, collects the payment and issues the invoice.

The seller and issuer of the invoice

Name

ILITOIU NARCISA-DIANA INTREPRINDERE INDIVIDUALA

Tax ID (CUI)

RO27441084

Registration no.

F2010001131199

Registered office

STR. BETHLEN GABOR NR.22, 535600 ODORHEIU SECUIESC, county Harghita

Products and prices

The bouquets are made by hand, from natural flowers. The product photos are presentation images, for guidance: they show the style, the colours and the size of the bouquet. The bouquet made may differ slightly depending on the flowers available, and the shades and how open the flowers are may vary from day to day. If a particular flower is not available, we contact you and suggest an option of the same value and in the same style – we only replace it with your consent.

Prices are shown in lei and include VAT. The delivery cost appears in the cart before you place the order. The price that applies is the one at the time the order is placed.

The order and the contract

After you place the order you immediately receive an e-mail with its details. The contract is concluded when you receive this confirmation. If we can't fulfil an order (for example, incorrect delivery details or a missing flower for which we can't find an option you accept), we let you know and refund the full amount paid.

You can change or cancel your order free of charge until we start preparing the bouquet – most reliably by phone, on 0735 782 818.

Payment

You can pay with the methods shown at checkout. With cash on delivery you pay when you receive the bouquet; with bank transfer, the order is prepared once the payment reaches our account.

Delivery and pick-up

We deliver to the address given, on the day and in the time slot you choose, from Monday to Saturday: orders placed by 12:00 on the same day, those placed later the next day at the earliest. You can also pick up your order in person from the flower shop, free of charge. You'll find the details, prices and delivery area on the “Delivery and pick-up” page.

It is your responsibility to give us a correct address and phone number. If the recipient can't be found, we contact you and agree on a new hand-over together; a second delivery may cost extra.

The card and anonymous delivery

We copy the message you write when ordering onto the card by hand, exactly as you sent it. We don't publish the text or use it for any other purpose. With anonymous delivery we don't reveal your name to the recipient.

The right of withdrawal and returns

Cut flowers, bouquets and arrangements are perishable goods, so they can't be returned simply because you changed your mind (art. 16 (d) of Government Emergency Ordinance no. 34/2014). This exception does not limit your rights if the product you receive is damaged or differs from what you ordered.

For products that are not perishable and have not been personalised, you have the right to withdraw from the contract within 14 days of receipt, without giving a reason. Let us know in writing, at [email protected]; we tell you the return address. You bear the cost of the return, and we refund the amount paid within 14 days at the latest, using the same payment method.

If something isn't right

If the bouquet arrives damaged, wilted or differs from your order, let us know by the day after delivery at the latest, with the order number and a few photos. After checking, we replace it free of charge or refund its value. The flowers must be kept according to the care recommendations: we are not responsible for damage that occurs after delivery due to improper keeping.

Customer account

You can also order without an account. If you create one – with an e-mail and password or through your Google account – please use real details and don't give your password to anyone. You can ask us to delete your account at any time; orders already placed remain in our accounting records.

Personal data

We use your data only to process and deliver the order, for invoicing and, if you have subscribed, for the newsletter. We don't sell or rent data to anyone. You'll find the details in the Privacy policy.

Copyright

The texts, photos, logo and graphic elements on the site belong to Botanic Floral Studio or are used with the authors' consent. They may not be copied or used for any other purpose without our written consent.

Complaints and disputes

If you are dissatisfied with anything, please contact us first – we try to find an amicable solution. You can also turn to the National Authority for Consumer Protection (ANPC) or use the alternative dispute resolution procedure (SAL), accessible from the footer of the site. Romanian law applies; your statutory consumer rights are not limited by these terms.

Changes

We may update these terms; the new version applies only to orders placed after it is published.

Last updated: 16 October 2026.